Frequently asked questions

Why does your inventory change?

We source our inventory directly from suppliers around the world and do not hold a centralized inventory.

Some of the products are only available for a short time. If you are concerned we will sell out of a product, check the inventory which is updated in real-time.

How are shipping costs calculated?

We do our best to work with suppliers who provide free shipping and tracking.

When shipping is not free, shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume.

Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
We want you to be completely satisfied with your purchase.Let us know if you aren’t and we’ll make it right.